Letter of commitment of the after-sale service

        Our company guarantees to set up the quality certification system suitable for our company in mode according to ISO9001 quality. The products of our company carry on overall quality control according to the quality ring in product life cycle. Satisfied with promising to the customer , " users are God " the thought is deepened among each of staff's heart implementing overall quality.

        The following is that our company, to the customer's service promise, is the basic demand of after-sale service of our company too:

  1. Our company offers the technological service making users satisfied, will answer the question that users put forward hospitably , patiently at the same time , until user being satisfied.
  2. Our company trains and purchases the square attenbant free, make trainees know the operation principle , operational procedure and maintenance of the equipment , maintain the method .
  3. Offer service of installing, debugging to the doorstep, so as to ensure the openning immediately , smoothly of the equipment.
  4. Our company products produce according to quality system to it the whole course go on quality control strictly, guarantee the products have the characteristics that dependability , safety coefficient are big.
  5. Will answer clearly within 24 hours to that users feedback the suggestion , and send professional and technical personnel to and analyse the trouble reason live according to actual circumstances , make the measure of correcting, fix a breakdown, the relevant work involved in dealing with problems arising from an accident well at the same time .
  6. You have the honor to become users of our company, will get good service maintained and guaranteeing all the life free in one year.
  7. Our company has set up user's file, in order to serve following and follow-up of quality regularly.
  8. Our company hopes sincerely users put forward the valuable suggestion to the products of our company. The company will elect and " propose users bestly " to proposing users on suggestion evaluate every year, specially invite it to come to the company to visit and guide.
  9. The company will send attendants after sale to user's unit and solicit the suggestion regularly, check the running situation of the equipment, guarantee the normal running of the equipment.
        The above is that our company, to users' service promise, is all market department, working criterion of the attendants after sale too, earnestly ask users to supervise implementation.
 
 
Address:Industrialized country of development zone Wenquan Xianning Hubei  Postcode:437100
Tel.:086-0715-8139600    086-0715-8132888  Fax:086-0715-8130000
Website:www.hbhf.com.cn E-mail:hbhf@hbhf.com.cn
HubeiHongfa Telecommunication Equipment Co., Ltd. Copyright